New Peoria Distribution Center Phase 1

In the next 60 days the first phase of our new distribution center will be complete. This facility will allow our warehouse and delivery teams to provide unprecedented quality in their delivery service. Included will be a new retail clearance center, state-of-the-art service shops, expanded storage, preparation and staging area, plus offices for management and customer service staff. The facility is designed to keep our costs down so we can continue offering the lowest prices, while increasing the quality of on-time, perfect deliveries. For example, the lighting in the product inspection area is 7 times as bright as we now have so we can make sure everything is perfect; yet the efficient fixtures and zoned sensor system allows for far less energy usage. After over a year of detailed planning we are looking forward to using this new facility to bring our valued central Illinois customers even better service!

A penny (or $500!) for your thoughts

Last week Judy of Bloomington, IL won a $500 Sherman’s Gift Card just for sending in our survey letting us know how we did during her recent purchase. Each month we select a returned survey randomly, and send that customer the $500 gift card. We hand out one of these surveys after each delivery, and we learn a lot from the feedback we get. Our best delivery crews and sales team members get recognized, and anything that isn’t going right can immediately be corrected. I know some companies do surveys and ignore the results; but at Sherman’s, we take them very seriously. We want to be absolutely sure we are meeting your expectations for professional delivery, attentive sales help, etc. You might say it’s a matter of family pride. And since we recognize your time is valuable, we figured a $500 gift card a month wasn’t too much for your trouble! So the next time we deliver something new for your home, don’t forget to let us know what we’re doing great, and what we could improve; you may get $500 toward your next purchase for free!