Delivering It Right

Delivery is one of the most important services Sherman's provides. After all, what good are knowledgeable salespeople & great service if the delivery crew doesn't show up when expected or treat your home right? At Sherman's we're constantly working to improve our delivery service. We start with an experienced team of warehouse professionals, who understand how important it is to treat the merchandise with care, and thoroughly inspect and prepare every customer order. Then our professional delivery crews take over. They are all participants in our "Delivering it Right" program, where they track their performance on the three most important aspects of delivery: (1) installing the items in the home with no damage, (2) accurate paperwork and customer review, and (3) everything loaded accurately on the truck. Any issues are covered in a weekly meeting, where everyone has the opportunity to suggest improvements in our procedures or get training on new products and techniques. A customer recently summed it up well: "Your delivery men treated my home as if it were theirs." That's the kind of delivery you can expect when you make a purchase at Sherman's.